Privacy Policy

Effective Date: 19/07/2025
Business Name: dina.org.uk
Country of Operation: United Kingdom

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and book Balance retreats.

1. Who We Are

dina.org.uk is a UK-based wellness and retreat provider. If you have questions about this policy or the data we collect, contact us at:
📧 dinaguleryuz@gmail.com
📍 United Kingdom

2. What Information We Collect

We collect the following personal information when you interact with our website or services:

a. Information You Provide Directly

• Full name

• Email address

• Phone number

• Health information (when disclosed for retreat eligibility)

• Booking and payment information

b. Automatically Collected Information

• IP address

• Device/browser type

• Pages visited

• Time and date of access

This information is collected via cookies and similar technologies. See point 10 for details on Cookie Policy.

3. How We Use Your Information

We use your information to:

• Process and confirm your retreat bookings

• Communicate with you about your booking

• Provide customer support

• Send service-related emails (e.g. booking confirmations, reminders)

• Ensure the website functions securely and efficiently

• Comply with legal obligations

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contractual necessity – to provide the service you have requested (e.g. booking a retreat)

• Consent – for marketing emails or health-related disclosures you choose to provide

• Legal obligations – to comply with applicable laws (e.g. record-keeping for tax)

• Legitimate interests – to improve our services and user experience

5. Payment Processing with Stripe

We use Stripe to process payments.

When you make a booking, your payment data is handled directly by Stripe and subject to their own Privacy Policy.

We do not store or have access to your card details.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal, tax, or regulatory requirements

Typically, booking and communication records are retained for up to 7 years for tax and recordkeeping purposes.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at 📧 dinaguleryuz@gmail.com

8. Third-Party Services

We may use trusted third-party tools and platforms, including:

• Stripe (for payment processing)

• Email services (for communication and confirmations)

All third-party providers are expected to comply with UK GDPR or equivalent data protection standards.

9. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. Cookies

We may use essential and analytical cookies to enhance site functionality and understand visitor behaviour. You will be notified of cookies via a pop-up or banner when you first visit the site. You can manage cookie preferences in your browser settings.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified via email.

12. Contact Us

If you have any questions about this policy or your data:

📧 dinaguleryuz@gmail.com
📍 United Kingdom